Table of Contents
1 - Privacy Policy
2 - Who Are We?
4 - What personal data does NTI AG / LinMot GmbH collect about you?
4.1 Personal data that you provide to us directly
4.2 Personal data we receive from third parties
4.3 Other ways to collect your personal data
4.3.1 Subscriptions and Newsletters
4.3.2 Uploading personal data to the NTI AG / LinMot GmbH – LinMot website
5 - On what legal basis do we use your personal data?
7 - Who do we share your data with?
7.1 Affiliated companies of NTI AG / LinMot GmbH
7.2 Service providers
7.3 Social network operators
7.4 Third parties (if required by law or necessary to protect our services)
7.5 Anonymous Statistics
7.6 Other recipients in the context of corporate transactions
8 - What measures do we take to protect your data?
8.1 Where is your personal data located?
8.2 Encryption
9 - Access to your personal data, etc. – what rights do you have?
10 - Data retention – how long does NTI AG / LinMot GmbH retain your personal data?
11 - Links and third-party products included in our services
12 - Cookie policy
1. Privacy policy
NTI AG / LinMot GmbH respects your privacy and handles your personal data with the utmost care. We comply with the provisions of the EU General Data Protection Regulation (GDPR). This Privacy Policy informs you about how NTI AG / LinMot GmbH uses the data collected about you (referred to as "personal data," see definition below). We strive to explain our procedures in sufficient detail to provide you with all the necessary information at a glance, possibly with an optional link for further information. (If you require additional information, please email us at office@linmot.com.) This Privacy Policy applies to devices, products, websites, or applications that are linked to or refer to this Privacy Policy (collectively referred to as our "Services"). It applies to every use of our Services from any device, such as a computer, smartphone, or tablet. The individual sections of our Privacy Policy are listed below.
2. Who are we?
Bodenaeckerstrasse 2
CH-8957 Spreitenbach
Switzerland
3. What is personal data?
This privacy policy refers to all information relating to you and/or information by which you can be directly or indirectly identified as “personal dataInformation that can be used to identify you includes, for example, your name, address, telephone number, photos, payment details, location data, an online identifier (e.g., cookie identifier and your IP address), or one or more factors that determine your physical, physiological, genetic, mental, economic, cultural, or social identity. If we combine other information (e.g., information that does not, on its own, allow for your identification) with personal data, we also treat this combined data as personal data.
4. What personal data does NTI AG / LinMot GmbH collect about you?
4.1 Personal data that you provide to us directly
When you contact us with a purchase inquiry or contact our customer support staff by email, telephone, or in person, we may collect your personal data, such as your name, address, telephone number, email address, and contact preferences, as well as certain data relating to the NTI AG / LinMot GmbH products or devices you have purchased, such as serial numbers and purchase date. We may also create logs/reports to facilitate troubleshooting product or application problems and collect information about the specific issue. We use this data to provide you with our customer and product support. During remote support sessions, we record the actions performed in a video for quality assurance purposes. We only record and/or access remote support sessions if it complies with applicable legal regulations and will never do so without informing you.
4.2 Personal data we receive from third parties
Within the framework of applicable legal regulations, it is possible that we obtain your personal data from publicly accessible sources. We may combine this data with other information we have received about you. We may also obtain information about you from social networks you have joined.
4.3 Other ways to collect your personal data
4.3.1 Subscriptions and Newsletters
If you wish to subscribe to our promotional communications and newsletters, providing this service may require you to provide personal data, such as your email address and postal code. Subscription services are provided by us exclusively in compliance with applicable legal regulations and can be cancelled at any time.
4.3.2 Uploading personal data to the NTI AG / LinMot GmbH – LinMot website
In addition to the previously mentioned methods of collecting your personal data, we may also collect personal data that you provide by uploading content (e.g., videos or photos) to our websites or online applications. In such cases, we may collect the following personal data from you for the purpose of publishing the content on our websites or online applications: name, email address, and any other personal data included in your upload. The collection of data from uploaded content is carried out exclusively in compliance with applicable legal regulations.
5. On what legal basis do we use your personal data?
We only process personal data if we have a valid legal basis for doing so. This means: We only process your personal data if:
- They have explicitly agreed to it beforehand;
- the processing of data is necessary for the fulfillment of our contractual obligations to you or for the implementation of pre-contractual measures at your request;
- data processing is necessary due to legal or regulatory requirements;
- the data processing is necessary to protect your vital interests or those of another natural person; or
- The data processing serves our legitimate interests; unless your overriding legitimate interests or your fundamental rights and freedoms conflict with this. Examples of "legitimate interests" include: – Benefiting from cost-effective services (e.g., when we choose to use certain platforms from our suppliers); – Ensuring the security of our IT systems, architecture, and networks; and – Upholding our corporate social responsibility.
6. How do we use your data?
The personal data we collect may be used for the following purposes:
- Product/device registration: Use of your data to register yourself or your device/product for one of the services of NTI AG / LinMot GmbH.
- Provision of our services: Use of your data to provide our services or certain functions you have requested, e.g. so that we can fulfill our contractual obligations to you (within the framework of a product or device warranty, etc.).
- Surveys: We use your data to obtain your opinion/comments regarding our services and to conduct other surveys.
- Personalized and targeted content: We use your data to provide tailored content and recommendations based on your past activity with our services. We may use personal data to more effectively target our services, content, recommendations, advertising, and communications to specific audiences (see our Cookie Policy for more information).
- Advertising: Use of your data for advertising purposes, e.g. to provide customized advertising and sponsored content, and to send promotional messages.
- Analytics: Using your data to evaluate and analyze our market, as well as our customers, products, devices and other services (e.g., gathering your opinion on our products and services and conducting customer surveys).
- Statistics: Your data will be used to create anonymous aggregate statistics about the use of our services. This anonymized data may be shared with third parties.
- Service improvement: Use of your data to develop new and improve existing products and services of NTI AG / LinMot GmbH, for recommendations, advertising and other communications, and to better recognize your preferences.
- Customer support: Using your data to provide customer support services for your device or product, or to answer your other support requests (e.g., handling complaints).
- Crime prevention: Using your data to prevent or detect fraud or crime.
- Business purposes: Use of your data to monitor business development and for internal documentation.
- Legal obligations: We use your data to fulfill our legal obligations.
- Competitions and promotions: Use of your data for promotional activities, e.g. raffles and competitions, or other offers in compliance with legal regulations.
- Training: Use of your data for training and quality assurance purposes, especially for our customer support staff.
- Updates: We use your data to communicate with you to answer questions about your customer accounts, profiles and transactions, to provide you with important information about our products, devices, applications or other services, to inform you about important changes to our privacy policy and, with your consent and in compliance with applicable laws, to send you our marketing communications with offers and promotions for our services.
We are legally permitted to use personal data as described above, provided that we are pursuing "legitimate interests" in doing so.
- Product recall
Your data will be used to contact you with return instructions in the highly unlikely event that a product of NTI AG / LinMot GmbH needs to be recalled, for example for safety reasons. - Marketing communication
NTI AG / LinMot GmbH may only use your personal data to send you newsletters and other communications by post, email, telephone and/or text message (SMS) if you give your consent or if applicable legal regulations permit us to do so. Further information can be found in the "Your Choices" section of this privacy policy. - Combining personal data
We may combine your personal data (including data we receive from other affiliated companies of NTI AG / LinMot GmbH) in compliance with applicable legal regulations. For example, to improve our support services and offer more personalized content (e.g., marketing and advertising), we combine various databases containing your personal data.
7. Who do we share your data with?
We do not share personal data with third parties for their own independent marketing or business purposes. However, we may share your data with the following organizations/for the following purposes:
7.1 Affiliated companies of NTI AG / LinMot GmbH
In order to provide you with the necessary services or other services/support you have requested, we may need to share your personal data with other affiliated companies of NTI AG / LinMot GmbH. All affiliated companies of NTI AG / LinMot GmbH are bound by the regulations set out in this privacy policy or by the regulations of the respective privacy policy provided to you by these companies.
7.2 Service providers
We engage third-party service providers for certain administrative tasks and services, such as customer support through call center providers (e.g., NTI AG / LinMot GmbH), data provision and cleansing, processing your purchases and product delivery, processing credit card payments, sending postal and email correspondence, sending text messages (SMS), providing advertising, analyzing the usage of our services, measuring the effectiveness of our marketing campaigns, social media networking for our users, and providing fraud prevention and customer support services. We may only share your personal data with third-party service providers if they use your data solely for the purpose of providing services on our behalf and according to our instructions. Examples of third-party service providers we engage include: • Email service provider: Mailchimp • Analytics service provider: Google Analytics
7.3 Social network operators
We may share your personal data, such as your email address, with certain social network operators who help us display advertisements for our services on your social network pages. Sharing your personal data with social network operators will only occur in accordance with your marketing preferences and in compliance with applicable legal regulations.
7.4 Third parties (if required by law or necessary to protect our services)
The disclosure of your personal data may be required due to applicable legal regulations or ongoing proceedings, including those of law enforcement agencies or other government authorities. This is done to protect our customers (e.g., against spam or fraudulent activities when using our services), to maintain the operation and security of our services (e.g., to prevent or block attacks on our systems or networks), and to protect the rights and property of NTI AG / LinMot GmbH, for example, by monitoring compliance with terms and conditions or agreements governing the use of our services.
7.5 Anonymous Statistics
For various reasons (as explained in this privacy policy), we create and develop anonymous, aggregated, or generic data and statistics. Because this data is anonymous (meaning it cannot be used to identify you), we do not consider it personal data and may therefore share it with any third parties (e.g., our affiliated companies, partners, or advertisers).
7.6 Other recipients in the context of corporate transactions
The disclosure of your personal data to third parties (or to other affiliated companies of NTI AG / LinMot GmbH) is possible in the event of a restructuring, merger, transfer, sale, joint venture, assignment or disposal of all or any part of our company, assets or shareholdings of NTI AG / LinMot GmbH, including in connection with insolvency or similar proceedings.
8. What measures do we take to protect your data?
NTI AG / LinMot GmbH takes strict physical and technical measures to protect your personal data collected in connection with our services. However, we would like to point out that despite the strictest protective measures, no guarantee can be given for the security of your personal data, as websites, products, devices, online applications, data transmissions, computer systems, or wireless connections do not offer absolute security.
8.1 Where is your personal data located?
Your personal data collected by us will be stored and processed in Switzerland and in the European Economic Area (“EEA”).
8.2 Encryption
All personal data you provide to us is collected, transmitted, and stored using encryption. The data is stored in highly secure data centers.
9. Access to your personal data, etc. – what rights do you have?
NTI AG / LinMot GmbH collects, stores, and processes your personal data in compliance with your rights and applicable data protection laws. Under applicable data protection laws, you have the right, among other things, to access a copy of your stored personal data, to request the deletion or updating of inaccurate personal data, and, in certain cases, to object to the processing of your personal data by NTI AG / LinMot GmbH. You also have the right to withdraw your consent to the processing of your personal data at any time. In this case, please contact us using the contact details provided at the end of this privacy policy. If you wish to exercise your rights under applicable data protection laws, please contact us using the contact details provided at the end of this privacy policy. We will respond to your request promptly, and at the latest within one month of receipt, subject to longer response times as permitted by applicable data protection laws. You will be notified if a fee applies to processing your request. Please note that we only charge fees in accordance with applicable data protection laws.
10. Data retention – how long does NTI AG / LinMot GmbH retain your personal data?
Your personal data collected by us will only be stored for as long as we need it for the respective purposes of use.
11. Links and third-party products included in our services
Our websites, applications, and products may contain links to third-party websites not operated by NTI AG / LinMot GmbH, and our websites, or your products and devices, may contain applications that you can download from third parties. These linked websites and applications are not under the control of NTI AG / LinMot GmbH. Accordingly, we are not responsible for the privacy practices or content of linked websites and online applications. When you use third-party websites or applications, any personal data collected by those websites or applications is subject to the privacy policy of the respective third party. We therefore recommend that you carefully review these privacy policies before disclosing any personal data to third parties.
12. Cookies
Content, advertising, and other features are provided within our services by NTI AG / LinMot GmbH and certain third parties. Cookies and other technologies may be used in some areas of our services. Cookies are small text files that can be read by a web server in the domain that placed the cookie on your hard drive. We may use cookies to store your preferences and settings, assist you with logging in, deliver targeted advertising, and analyze website usage. If you do not wish to use cookies, you can manage and/or remove them in your browser settings.
13. Your selection (e.g. regarding marketing emails)
We and other affiliated companies of NTI AG / LinMot GmbH may use your personal data (e.g., your contact details such as name, address, email address, telephone number) to send you marketing correspondence regarding products, devices, and other services of NTI AG / LinMot GmbH by mail, email, telephone, and/or text message (SMS), in accordance with your email and contact preferences indicated in the NTI AG / LinMot GmbH newsletter. When you purchase products or devices from NTI AG / LinMot GmbH, contact our customer support staff, create an account or profile for one of our services, or subscribe to one of our services, you may have the option to opt in to receive marketing correspondence (or opt out, to the extent permitted by applicable law). We do not share personal data with third parties for their marketing purposes. We may also use your personal data to personalize and target your marketing communications more effectively, ensuring the relevance of all our marketing correspondence to you as much as possible. To stop receiving marketing correspondence from NTI AG / LinMot GmbH (opt-out), click "Unsubscribe" in every marketing/promotional email or text message (SMS) you receive from us. Our company regularly checks your creditworthiness when concluding contracts and in certain cases where there is a legitimate interest. For this purpose, we work with external service providers in the field of business information and credit checks, from whom we obtain the necessary data. We transmit your name and contact details to these providers for this purpose. You can find further information on data processing in the detailed information sheet "EU GDPR (Art. 14)".
14. Changes to this Privacy Policy
NTI AG / LinMot GmbH may amend this Privacy Policy from time to time. Therefore, please check regularly to see if the Privacy Policy has been updated. The date "Last updated [Month Year]" at the bottom of this page indicates when the policy was last updated. All changes will take effect as soon as we publish the revised Privacy Policy. We will notify you of any material changes and obtain your consent where required by applicable law. Notification of these changes will be sent via email or posted on the NTI AG / LinMot GmbH website. www.linmot.com or published via other relevant services.
Version of 17.04.2020